Refund policy

We accept returns within 30 days of delivery. Please note that final sale items are ineligible for return. Returns for store credit and exchanges are free, other than for White Glove items.

Returns for store credit and exchanges are completely free, other than for white glove items.

Shipping and delivery fees are non-refundable.

Returns for a refund incur the following re-stocking fees:

• $0 (no fee) if your return includes only bedding or bath. Please note bedding does not include any throws, bed blankets, or decorative pillows.
• $10 for most returned orders.
• $50 if your return includes one or more oversized items (area rugs, furniture, mirrors)

• 15% of the price of the returned item(s) if your return includes one or more oversized items that were shipped via white glove delivery (area rugs 9 ft or larger, extra large furniture) as you will need to schedule a pick-up with our white glove carrier. Please reach out to assistant@the-citizenry.com to help coordinate the return. White glove delivery fees are non-refundable.

Fees are assessed on a per return basis, not a per item basis. This means you will only be charged a single fee (depending on the items in your return). For example, if you are returning six pillows, you’ll be charged $10 when you return them together. If you add a chair (oversized item) to the return, the total fee is $50.

Items must be in new, undamaged condition. They also must be returned in original, protective packaging to ensure your return arrives safe and sound. Bedding and towels must be unused, unwashed, and in original packaging.

Final Sale: Purchases outside the contiguous U.S. (including military addresses), art prints, Lomas Wall Hangings, gift cards, items with prices ending in $.97, and special event purchases are final sale and cannot be returned. You'll see this noted on the product page for all final sale items!

In-Store Returns: You are welcome to physically return your items to our flagship store at 22 Crosby Street in NYC on Monday - Saturday from 11-7 or Sunday from 12-6. If you do so, refunds to the original payment method will be processed free of charge, unless the item you are returning is an oversized item (area rug, furniture, mirror). Oversized items may only be returned to our flagship location if you purchased one of our floor samples in-store. Purchases made with a credit card or gift card will be refunded to the original payment method and will not incur a restocking fee. Cash purchases will be refunded by either gift card or a mailed check. No cash refunds will be issued. Please note, our flagship store will not accept returns via mail.

White Glove Returns:If you would like to make a return for an order delivered via white glove services, please reach out to assistant@the-citizenry.com for further assistance to ensure your items are picked up within 30 days of delivery. Please note some items may be final sale and will be noted as such on the product page.